Cable Service Frequently Asked Questions (FAQ)
Mediacom and Xfinity/Comcast currently provide cable television in the City of Wayzata.
Mediacom subscribers can find it on the Mediacom website.
Comcast subscribers can find it on the Comcast website or by contacting Comcast.
If your cable service does not work properly, or you have questions or concerns about your service, please call Mediacom FIRST at 855-633-4226 and ask them for answers to your questions or to provide you with an appropriate solution. You can also use their Mediacom chat, closed captioning support, or email that is on their website. If Mediacom does not provide you with an acceptable response, or you have a consistent technical or service problem that is not being resolved after contacting Mediacom Technical Support/Customer Service, please let us know what the unresolved issue is and your contact history with Mediacom by filling out a complaint form online.
For Comcast/Xfinity issues contact 1-800-COMCAST (1-800-266-2278).
Mediacom and Xfinity/Comcast have applied for and were granted a “non-exclusive” franchise. Other cable television providers could also operate in Wayzata, and the City would welcome the opportunity to negotiate franchise agreements with any other interested and qualified providers.
PEG stands for “public, education and government”. The Wayzata franchise agreement with Mediacom requires the cable operator to provide channels for public, education and government use. PEG access provides television production equipment, training and airtime on Wayzata's cable system to enable residents of Wayzata, Wayzata Public Schools and municipal government to produce shows and televise them to cable subscribers in Wayzata.
Yes, the City requires a franchise agreement to be in place prior to a service provider offering cable television services to the public within Wayzata.
Federal law (the Telecommunications Act of 1996), has deregulated the cable industry with the intent of encouraging competition in the cable, telephone and internet arenas. As a result, all cable services, except basic cable, are exempt from regulation. Franchising Authorities only review any basic cable rate increases, but that review only serves to verify the information submitted to the federal government to substantiate the increase.